Returns will not be accepted for circumstances resulting from negligence. •Roses are shipped with 25 stems in a bunch.

Within each bunch, the Roses are packed in two layers to ensure protection during shipping. From the top angle, it will appear that you only have 12 stems in the bunch; however, below this layer there is a second layer containing the remaining 13 roses.

Roses are shipped in special packaging that may or may not include water boxes, water tubes or wet foam. No matter the packaging, your Roses have been properly prepared for shipping. We ship our Roses in bud form. Once the Rose is hydrated, the bloom will open to a much larger size.

Since flowers are a product of Mother Nature and due to variation in monitor resolutions, the exact color tones of this flower may vary to some degree.

Your flowers will arrive looking thirsty and sleepy. This is absolutely NORMAL. Please refer to our Flower Care tab on FAQ’s for a descriptive process on care and handling instructions.